Criss Cross Company's U.S. Sales and Refund Policy

Thank you for shopping with us. We are happy to serve you and hope you will enjoy every product you buy from us.

By placing an order or making a purchase from Criss Cross, you agree to the terms set forth and below along with our Privacy Policy and Terms of Use.

Return & Exchange Policy

1. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, we will cover all reasonable return shipping costs or provide an exchange at no additional charge.

You must notify us in writing within 7 days of delivery and provide supporting evidence (such as photographs).

Failure to notify us within this timeframe may result in denial of the return or exchange.

2. Returns and Exchanges for Other Reasons

If you wish to return or exchange a product for reasons not related to damage, defect, or error on our part (e.g., preference, size, or color), you are responsible for all return shipping and handling costs.

We are not liable for any loss, damage, or delay arising from such return shipments.

3. Condition of Returned Goods

All returned items must be unused, in their original packaging, and in resalable condition.

Returns that do not meet these requirements may be refused at our discretion.

4. Timeframe for Returns

All return or exchange requests must be initiated within 30 days of the delivery date.

Returns received after this period may not be accepted.

5. Exchanges Subject to Availability

All exchanges are subject to product availability at the time your return is processed.

If the requested item is unavailable, we will issue a refund (excluding original shipping charges unless the exchange is due to Company error) to your original payment method.

6. Refunds

Refunds will be issued to your original method of payment once returned goods are received and inspected.

Original shipping charges are non-refundable, except in cases of Company error (damaged, defective, or incorrect items).

7. How to Initiate a Return

To initiate a return or exchange, please contact us at cs@supportcrisscross.com with your order number and details of your request.

Once your return is approved, please ship the item(s) to:

Criss Cross Company LLC

17 Lake Drive

Riverside, CT 06878

USA

8. State Law Rights

This policy is intended to comply with applicable U.S. federal and state consumer protection laws.

Nothing in this policy limits or excludes any rights you may have under such laws.

For any further questions concerning our Sales and Return Policy, please send us an email to cs@supportcrisscross.com or a letter to Criss Cross Company LLC, 17 Lake Drive, Riverside, CT 06878 USA.

Criss Cross Company, LLC, September 2025

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